Refund policy

 

Refund Policy

At FRSH JC, we are committed to ensuring your satisfaction with our products. If you encounter any issues with your purchase, please review our refund policy below.

Returns & Exchanges

Due to the nature of our products, we do not offer returns or exchanges unless the item is defective or damaged upon receipt.

Reporting a Defective or Damaged Item

If you receive a defective or damaged item, please follow these steps:

1. Contact Us Promptly: Email us at support@frshjc.com within 7 days of receiving your order.

2. Provide Necessary Information: Include your order number, a detailed description of the issue, and clear photographs showing the defect or damage.

3. Await Instructions: Our customer service team will review your submission and, if approved, provide instructions for returning the item.

Please note:

• Items must be unused and in their original packaging.

• Returns sent without prior approval will not be accepted.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method within 7 business days.

• Shipping costs are non-refundable.

Contact Us

For any questions or concerns regarding our refund policy, please contact us at support@frshjc.com